GENERAL WARRANTY POLICY
All hardware and components are covered under the SaveMyServer 1 year (365+ Day) warranty policy. Any defective parts or components are replaced under our warranty at our cost (including ground shipping). Expedited shipping is available at the customer’s expense. What does our warranty cover?
- Memory/RAM Sticks
- DIMM/RAM Slots
- RAID Controller or Battery
- PCIe Risers and NIC Cards
- Hard Drives
- Power Supplies
- Shipping/Cosmetic damage (if damaged in shipping).
What does our Warranty NOT cover?
Any software or application support is not covered through SaveMyServer. We do not offer any advice or support on any software or application installation process. We only support Windows Server or VMWare installation on any server purchased with hard drives from us. We do not support any hardware or component purchased from another vendor.
How Do I Make a Warranty Claim?
Contact us at email@example.com and supply your order number along with a brief description of what issues you might be having. One of our sales executives will contact you during business hours and help.
SaveMyServer and its subsidiaries are not responsible for any shipment sent outside of the US and its borders. Any shipping damage or condition of said units is not included in SaveMyServer standard warranty. This includes freight forwarding, international shipping, freight pickup, and any other form of transport. Any Warranty or RMA is only valid inside the US and its borders. SaveMyServer offers no refunds or credits to any order that is shipped outside the US. Any order shipped outside the US will void any warranty agreed upon.
Can I Purchase an Extended Warranty?
Yes! We cover many systems up to as much as 3 years, please contact a salesperson for a quote on any extended warranty.
All Windows Operating System Licenses are digitally provided from an authorized Microsoft Vendor. We do not provide any COA. All OS and License purchases are non-refundable. Please contact a sales representative for more information.
*All warranty work is at the discretion of SaveMyServer. Our trained professionals will help you with any RMAs that is most cost effective for the user and for getting the system back online. If you refuse warranty work we have the right to terminate any future warranty claims.