SaveMyServer Warranty Overview

At SaveMyServer, we take pride in offering reliable, high-quality products supported by a straightforward and effective warranty. Our warranty covers hardware components and provides prompt support for any covered issues.

Why Do You Need a Server Warranty?

Every business with a server should have a warranty as a standard best practice. Servers are the backbone of any IT network, and a failing server can significantly disrupt business operations. Without a warranty, replacing or repairing a server could be costly and time-consuming, potentially leading to lost revenue and decreased customer satisfaction. Having a server warranty ensures that your business can recover quickly in case of a failure, minimizing downtime and financial loss.

Warranty Options

Every server sold by SaveMyServer includes the option to choose from the following warranty plans:

  • Standard 180-Day Limited Warranty – Covers basic hardware failures with part replacement.
  • 1-Year Premium Warranty – Provides coverage for hardware defects and failures for a full year.
  • 2-Year Premium Warranty – Extends protection to two years, including replacement parts, configuration, and shipping.
  • 3-Year Premium Warranty – The most comprehensive option, covering hardware failures, replacements, configuration, and shipping for three years.

What to Look for in a Server Warranty

Not all server warranties are created equal. When choosing a warranty, consider the following:

  • Response Time – Is the warranty next day or next business day? If your business operates over the weekend, this distinction could matter.
  • On-Site vs. Remote Support – Some warranties only offer remote support, which could delay repairs. On-site fixes are often faster and more reliable.
  • Replacement Terms – A strong warranty should offer complete system replacement in the event of non-recoverable failure.
  • Shipping Coverage – Look for warranties that include both shipping and return shipping costs.

What Is Included with SaveMyServer Premium Warranties

  • Full Hardware Replacement – If the server experiences a non-recoverable failure, a replacement server will be configured and shipped.
  • Component Replacement – Any defective hardware component (motherboard, CPU, RAM, etc.) will be replaced at no cost.
  • Shipping and Return Shipping – Both the shipment of replacement components or systems and the return of the defective unit are covered.
  • Configuration and Testing – Replacement servers are configured and tested before shipping to ensure proper functionality.

What Does Our Warranty NOT Cover?

  • Software or application support – Not included.
  • Windows Server or VMWare installation – Only supported when purchased with hard drives from SaveMyServer.
  • Third-party hardware or components – Not covered.
  • OS installations – Not covered if the original install is wiped out.
  • Rebuilds – Authorized only after all troubleshooting steps, as outlined by SaveMyServer, have been followed.

How Do I Make a Warranty Claim?

  • Contact us at support@savemyserver.com with your order number and a description of the issue.
  • A sales executive will assist you during business hours.

International Shipping Limitations

  • Our warranty is only valid within the U.S.
  • Any damage or issues caused by international shipping, freight forwarding, or transport outside the U.S. are not covered.
  • Orders shipped outside the U.S. void the warranty.

Can I Purchase an Extended Warranty?

  • Yes! We offer extended warranties of up to 3 years.
  • Contact a salesperson for a quote.

Conclusion

A server warranty is an essential part of protecting your business from operational downtime and financial loss. SaveMyServer offers comprehensive warranty options designed to meet the specific needs of your business. Investing in the right warranty ensures peace of mind and reliable support when you need it most.